Terms and Conditions

Pro Hub

Pro Hub membership is exclusively available to professional outdoor athletes, content creators in the outdoor industry, and professionals working in the outdoor sector. By submitting an application, you agree to the following terms:

Eligibility & Acceptance

By submitting an application, you represent that you meet the eligibility criteria and that all information provided is true, accurate, and verifiable. Unfens reserves the sole right to approve or reject any application at its discretion.

Verification Process

All applications undergo a manual verification process. You must provide verifiable evidence of your outdoor professional status, including but not limited to:

• Social media profiles demonstrating outdoor activities/content
• Professional certifications or affiliations
• Competition records or expedition history
• Professional portfolio or work samples
• References from recognized outdoor organizations

Approval is not guaranteed and may take up to 7 business days.

Membership Duration & Renewal

Pro Hub membership is valid for 12 months from the date of approval. Members must reapply annually and provide updated proof of continued professional engagement in the outdoor industry to maintain access. Unfens reserves the right to revoke membership at any time for violation of these terms.

Discount Structure

All approved Pro Hub members receive access to exclusive base discounts on products from participating brands. Members who purchase products and submit genuine, detailed reviews with proof of purchase, photos/videos, and honest feedback may qualify for enhanced reviewer discounts on future purchases.

Discount rates vary by brand and product category and are subject to change without notice. Discounts are applied via unique discount coupons issued through the Pro Hub platform.

Purchase Restrictions & Anti-Abuse Policy

• Personal Use Only: All discounted purchases are strictly for your personal or professional use. Resale, commercial redistribution, or sharing with family/friends is strictly prohibited.
• Purchase Limits: Unfens caps the number of purchases per product, per user, per year to prevent abuse. Specific limits are determined by product category and brand agreements.
• No Bulk Purchases: Purchasing items in bulk or quantities exceeding reasonable personal/professional use is prohibited.
• Audit Rights: Unfens reserves the right to conduct regular audits of purchase patterns and may request proof of personal/professional use.
• Violation Consequences: Any member found reselling, gifting, or otherwise misusing discounted products will have their membership immediately terminated and may be banned from future reapplication.

Review & Content Submission Requirements

To qualify for Verified Reviewer status and enhanced discounts, you must submit a detailed written review, provide proof of purchase, upload photos or videos demonstrating product use, and optionally share the review on social media platforms.

All reviews must be honest, genuine, and based on actual product experience.

Content Rights: By submitting reviews, photos, videos, or any content through Pro Hub, you grant Unfens and the respective brand a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display your content on their owned public platforms, including:

• Official websites
• Official social media accounts (Instagram, Facebook, YouTube, Twitter)
• Email newsletters and marketing campaigns
• Print materials directly controlled by Unfens or the brand

Content Restrictions: Your content will NOT be sublicensed or sold to third parties, used by other brands without your explicit consent, or used for paid advertising campaigns outside Unfens/brand owned channels without separate agreement.

You retain ownership of your content and may use it independently. Content submitted for review purposes may be edited for length, clarity, or format but will not be altered to change the meaning or sentiment.

Order Processing & Fulfillment

This section applies to orders placed with a discount coupon on the brand's own website. Those purchases are completed by the brand, and Unfens is not responsible for:

• Product quality, performance, or defects
• Shipping delays or damages
• Returns, refunds, or warranty claims
• Customer service issues post-purchase

For these orders, all post-purchase support must be directed to the respective brand. Discount coupons are typically issued within 24-48 hours of requisition.

Where you pay Unfens directly on this website, the Returns and Exchanges policy below applies instead.

Returns and Exchanges

This policy applies only to orders paid for on the Unfens website. If you bought using a discount coupon on a brand's own website, that brand's own returns policy applies and Unfens cannot process the request.

You may request a return or an exchange within 7 days of delivery, in these cases only:

• The item has a manufacturing defect.
• The wrong item or the wrong variant was shipped.
• The size does not fit and you need a different size.

The item must be unused and in its original condition, with all tags, labels and packaging intact. We cannot accept an item that has been worn, washed, used outdoors, damaged after delivery, or altered in any way. This is why we ask you to check the fit and inspect the item as soon as it arrives.

Change of mind is not covered. Pro Hub prices are heavily discounted, and these items are supplied to you on that basis.

An exchange depends on the brand holding the replacement in stock. If the replacement is not available, we will issue a refund instead. Approved refunds are returned to the original payment method and may take up to 7 working days to appear, depending on your bank.

To raise a request, contact us within 7 days of delivery with your order number and photographs of the item and its packaging. Unfens and the brand will assess the request, and we will tell you the outcome before anything is collected. Do not ship an item back before a request has been approved.

Data Protection & Privacy

Unfens collects and processes your personal information to verify eligibility and facilitate Pro Hub services. Your data will be shared with participating brands only to the extent necessary to process your discount coupons and purchases. Unfens will not sell, rent, or share your personal data with third parties for marketing purposes without your consent.

By using Pro Hub, you consent to Unfens and participating brands contacting you regarding your application status, discount offers and product launches, membership renewal reminders, and review requests for purchased products. You may opt out of marketing communications at any time.

Code of Conduct

Members must conduct themselves professionally and ethically. Prohibited activities include:

• Submitting false or misleading information
• Creating fake reviews or manipulating ratings
• Harassing or threatening Unfens staff or brand representatives
• Attempting to circumvent purchase limits or abuse discounts
• Sharing discount coupons with non-members

Violations may result in immediate termination of membership.

Limitation of Liability

Unfens provides Pro Hub as a platform to connect outdoor professionals with exclusive brand discounts. Unfens is not liable for:

• Product defects, injuries, or damages resulting from product use
• Brand failures to honor discounts or fulfill orders
• Loss of membership eligibility due to changes in your professional status
• Technical issues preventing coupon redemption

Unfens makes no warranties regarding product quality, availability, or brand participation. Your total liability claim against Unfens, if any, is limited to the membership fee paid (currently: FREE).

Termination

You may terminate your Pro Hub membership at any time by contacting contact@unfens.com. Unfens may terminate your membership immediately for violation of these Terms & Conditions, providing false information during application, abuse of discounts or resale of products, or inactivity exceeding 12 months.

Upon termination, all discount coupons become invalid, you lose access to Pro Hub exclusive deals, and content rights granted to Unfens and brands remain valid for previously submitted content.

Dispute Resolution

Any disputes arising from Pro Hub membership shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be subject to arbitration in accordance with Indian Arbitration laws, with the venue being Manali, Himachal Pradesh. These terms are governed by the laws of India.

Questions or Concerns?

For any questions about these Terms and Conditions, please contact us:

Email: contact@unfens.com